(Sponsored by Jamieson PAC, a volunteer, fundraising program)

Absences

Q. My child is absent from school. Will a refund be issued?

A.  Refunds are not issued for missed lunches due to absences. Arrangements can be made for a parent, friend or sibling to pick up lunch orders during lunchtime by contacting lunch@jamiesonpac.com. Any unclaimed lunches must be returned to the Hot Lunch Concession table.

Q.  My child did not receive lunch. What should I do?

A .  A reminder email from Munchalunch is sent to parents the day before each hot lunch day to confirm orders. If a parent did not receive an email, the lunch order for the following day was not received. The Hot Lunch committee can address any ordering issues via email. Lunches for any unpaid accounts are automatically cancelled one week before the scheduled lunch date. Please contact lunch@jamiesonpac.com for any questions.

Q.  What should I do if there is a school field trip?

A.  Please contact the Hot Lunch Committee if your child has an upcoming field trip.  A minimum of one week’s notice is required to cancel lunch orders. Teachers are also asked to advise the Hot Lunch Committee of planned field trips.

Q.  What happens if a student did not bring a lunch/order lunch?

A.  The student will be brought to the office and asked to call their parent. If the parent cannot bring a lunch, the parent will be offered the option of purchasing menu items from the Hot Lunch program.  Students will not be given a lunch without parental consent.

Delivery

Q.  How are the lunches sorted at school?

A. The contents of each division’s bin are sorted and double-checked by the hot lunch volunteers.  Before the bins are released to the classrooms, all orders are verified by student lunch monitors.  Once the bins are brought to the classrooms, it is the responsibility of the lunch monitors, teacher or supervision aide to ensure that the correct orders are distributed.

Q.  What happens to food orders that are handed out incorrectly or mishandled?

A.  All lunch orders are double checked before distribution to the classrooms. Once the lunch bins are picked up by the lunch monitors, hot lunch volunteers are not responsible for lunches that are mishandled, dropped, or inaccurately distributed.

The Fine Print

Q.  Can menu items be exchanged?

A.  We regret we cannot exchange pre-ordered lunch items due to potential food allergies and food safety concerns.

Q. When should I place my order?

A. Lunches can be ordered any time during the term, up to 8 days prior to the delivery date of your first lunch.

Q. Can I pay for my orders at the end of term?

A. No, lunch orders should be paid at the time of ordering. Payment by credit card only (Visa or MasterCard).  Families with outstanding accounts will have their lunches automatically cancelled one week before the scheduled lunch date.

Q. Can I cancel my order?

A.  Seven (7) days cancellation notice is required and a credit will be issued.  Upon request, accounts with credit balances in excess of $25 will be issued a refund cheque at the end of the school year.

Q.  What about refunds?

A.  Refunds are not issued for missed lunches due to absences. Parents can contact the Hot Lunch Committee to make alternate arrangements for the pick-up of missed lunch orders during lunchtime.  Any unclaimed lunches must be returned to the Hot Lunch Concession Table.

Q.  What happens to outstanding accounts?

A.  Every effort is made to contact parents if a lunch order has not been paid, by email and reminder notices sent home with students.  If an impending lunch order remains unpaid and we do not receive a response, we regret that lunches for unpaid accounts are automatically cancelled one week before the scheduled lunch date.

Thank you,
Jamieson Hot Lunch Committee
lunch@jamiesonpac.com
September 2018